At CubiCasa we work every day to continuously improve our service. The main goal is to meet our customers’ needs and satisfy their expectations. Our company’s customer-centric orientation aims to not only provide a great mobile application but also to ensure that you can the best experience while scanning and after sending the scan. Since we are so committed to answering every question, our team prepared numerous materials and tools to make your CubiCasa experience – exceptional! You can find several video tutorials, a blog, a help center section on our website, and much more. In this article, we want to talk about our customer service and how it works so that you know where to find the information you are looking for.
How to get to know CubiCasa functions
First of all, our customers can learn more about the company and how to use our floor plan application. In the sections below you can find various resource centers that will improve your customer experience.
CubiCasa Help Center
On our website, there is the Help Center section. Here are detailed answers to the most frequent questions from our customers. You can find a ton of information from the history of the company to more practical instructions such as creating an account, how to scan, etc. This page is divided into categories which in turn are divided into questions that deal with more precise and specific topics. Here a list of the main macro themes:
- What is CubiCasa?
- Set up your account
- Managing your account
- The app
- Troubleshooting Guide
- Quick Edit
- Floor Plans
- Marketing Material
- CubiCasa API
- Release Notes
On the CubiCasa website, you can also find the Video Tutorials section. Quick links bring you to videos that can help you learn more about tips and tricks on how to use the app in the best way possible. It is easier to understand when you can see it put into practice! Just like the Help Center page, this section is divided into 10 categories:
- Creating an account
- Installing mobile app
- Examples on how to scan
- Making orders
- Downloading floor plans
- Using Quick Edit tool
- Web account settings
- Joining CubiCasa certified photographers
We prepared a handy sales material package that contains ideas for sales pitches, facts about floor plans, and some floor plan examples.
If you click on “Our Floor Plans” section located on the Support page you will find interesting stats about floor plan usage. Additionally, you’ll find samples that you can show to your real estate clients and reasons to provide CubiCasa floor plans as your add-on service.
In case you want to learn how to grow your photography business and sell more floor plans – watch this free webinar. The floor plan expert highlights key facts such as the benefits of a floor plan as an add-on, market insights, and success stories from real estate photographers.
Some examples of visuals/facts that you can use in your social media and website to highlight the importance of floor plans:
Some users are wondering why should they choose CubiCasa and what makes it different from its competitors. For those who are interested in the differences between floor plan apps, there is a “Compare to” section on our website. We provide some comparison charts that highlight how several apps compare in terms of time, price, formats, etc. Moreover, you can some of the main reasons why companies choose CubiCasa. Here some examples of comparisons with the major competitors: MagicPlan, RoomSketcher, RoomScan Pro, etc.
How to post a review
Have you used our application and you want to share your experience with other users? You absolutely must write a review! CubiCasa is on numerous platforms where you can give your opinion and leave a review. You can find these websites below and we will explain what is the procedure to follow in order to share your point of view. Also, if you are a beginner and you are not really into reviewing, here is a short guide on how to write a useful and effective review.
On Facebook, you can look for the official CubiCasa facebook page. Here leaving a review is very easy: just click the “Reviews” section and start your post by answering the question “Do you recommend CubiCasa?”. After writing the reason for your choice, all you have to do is click “Post” and your opinion will be published. More than 1000 people follow this profile and your review can make a real difference!
Capterra is a website that works to support software sales. In this case, you have to find the page dedicated to CubiCasa and start your review by clicking “Write a Review”, sign in, and answer questions about the product such as “How frequently do you use this software?”, “What is your role in using this software? “. After that, submit your answers, and wait a few days for your review to be verified, approved, and posted. If you need help, you can find more information in the Capterra Community Guidelines section.
G2 Crowd is a peer-to-peer review site that puts together all business software reviews. To use G2 just sign in with your LinkedIn profile and look for the page dedicated to CubiCasa reviews. As in Capterra, you have to fill the survey. You will be asked open-ended and multiple-choice questions about your experience with this software. The path at the top indicates the rank of your review which increases based on the amount of information you give. Confirm that you are a CubiCasa user, submit your review and wait for it to be published! If you still have doubts about how to use G2, take a look at their FAQ section.
App Store and Google Play Store
The App Store and the Google Play Store are both tools that allow you to download applications to your smartphone or computer. The first one was created by Apple and it is available on all iOS devices, while the second one is available on Android ones. But how to write a review on it? Basically, they work the same way: first, enter “CubiCasa” in the search bar. Once you have found the dedicated page (here: CubiCasa App Store and Google Play Store pages), scroll down until you find the “Ratings and Reviews” section. Before anything else, you will be asked to rate the apps on a scale of 1 to 5 stars and then attach a review. After adding the title, press “Send” and your opinion is ready to be shared with the public.
Our support group is made up of members who help each other by sharing tips and experiences regarding a common topic. You can find the CubiCasa support group on Facebook by typing Cubicasa User Group (Official). This is an official group where users can ask questions, give advice, and consult with other members. Don’t be shy, join the community to find out more about the app, and connect with other CubiCasa users.
CubiCasa Certified Photographers program
We created CubiCasa Certified Photographers program and it is free of charge to apply. It is an opportunity to benefit from: 30% discount from the list price, access to the latest features, a premium customer service and above all your company can be listed on CubiCasa’s website. To access this program you just have to be qualified for discount, fill up the form and send it to us. After our team has accepted your application, you will have access to the discount.
Last but not least: CubiCasa chat
Do you still have additional questions and can’t find what you are looking for? Don’t worry, in this case, you can use the chat provided by CubiCasa. Find it at the bottom of the company’s website and submit your question or feedback. Our team will respond as soon as possible.
Pro-tip: Our sales team offers demos and presentations on how to grow your real estate photography business by providing CubiCasa floor plans.
Book a meeting with our floor plan expert to learn more: www.cubi.casa/meetings
Don’t forget that you can contact also us by email:
email@example.com to get customer support
firstname.lastname@example.org to get more information about sales
email@example.com if you want to apply for a job or an internship